Shipping Policy

Effective Date: June 1, 2025

Shipping Time

Standard Shipping

Within Vietnam (VN)

  • Order Handling Time: 0 – 1 business day.
  • Delivery Time: 1 – 2 business days.
  • Total Delivery Time: 1 – 3 business days (Handling + Delivery).
  • Order Cutoff Time: 08:00 AM (GMT+07:00) – Indochina Time (Ho Chi Minh City).
  • Warehouse Address: Room 2.5, Building No. 46, Cao Duc Lan Street, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam 71106.
  • Shipping Fee: Free shipping within Vietnam

To the United States (US)

All products are made-to-order and only processed after successful payment.

  • Order Handling Time: 5 – 7 business days.
  • Delivery Time: 13 – 18 business days.
  • Total Delivery Time: 18 – 25 business days (Handling + Delivery).
  • Order Cutoff Time: 08:00 AM (GMT-08:00) – Pacific Standard Time (Los Angeles).
  • Warehouse Address: 1985 Del Amo Blvd, Torrance, California 90501, United States.

We offer both Standard Shipping and Express Shipping, delivered by reputable carriers such as USPS, Yun Express, and FedEx, depending on availability. Deliveries are made from Monday to Saturday, excluding Sundays and public holidays.

For remote areas, islands, or cases involving unforeseen issues, delivery times may be delayed by 1 – 2 business days. Please contact our support team if you experience any delay.

Our warehouse operates in cooperation with Planet Express, a trusted logistics provider with multiple fulfillment centers in the US and UK.

Possible Delay Scenarios

Delivery times may be affected by the following force majeure situations:

  • International conflicts, labor strikes, or wars
  • Natural disasters (storms, snowfalls, volcanic activity, etc.)
  • Peak holiday seasons
  • Oversized or high-volume orders
  • Carrier issues or accidents in transit

If such events affect your shipment, we will notify you as soon as possible with regular updates.

Shipping Fee

Our standard shipping rate is $9.99 USD.

Free Standard Shipping is available for orders totaling $150 USD or more (after applying any valid promotional codes).

Incorrect Address Disclaimer

Customers are fully responsible for providing accurate order information, including:

  • Recipient’s full name
  • Valid phone number
  • Complete shipping address
  • Correct email address

We are not responsible for delays, losses, or extra shipping charges resulting from incorrect address or contact information. Please double-check all shipping details before submitting your order.

Tax Policy

All necessary taxes and duties related to the shipping of your order are included in your purchase. Customers are only required to pay for the product cost and shipping fee (if applicable). No additional shipping tax will be charged.

Business Hours

Our operating hours are from Monday to Saturday, 9:00 AM – 5:00 PM (PST – UTC-08:00).

We are closed on Sundays and public holidays. However, you can contact us anytime by email, and we’ll respond as soon as possible during working hours.

6. Order Tracking

You can track your order by visiting our tracking page at: https://roomhubb.com/order-tracking/

To track your order, please enter your Order ID and the Billing Email used during purchase. These details are sent to your inbox once your order is confirmed.

Lost or Missing Orders

If you believe your order is lost or has not updated in tracking for a while, please contact us via email at support@roomhubb.com.

Resolution Process:

  • Customer emails us to report the missing order.
  • We verify the shipping status within 2 business days.
  • If the order is confirmed missing, we will either issue a full refund or resend the item based on the customer’s choice.

For more information, please refer to our Return & Refund Policy.

Contact Information

  • Address: 17224 South Figueroa, Gardena, CA 90248, United States
  • Email: support@roomhubb.com
  • Phone: +1 (315) 997-0795