Return & Refund Policy
Effective Date: June 1, 2025
At RoomHubb, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy to make your experience better and more reliable.
Return Eligibility
You may request a return or refund within 30 days of receiving your item. To be eligible, the product must:
- Be in its original condition and packaging.
- Include proof of purchase (Order ID, product SKU, or purchase details).
- Be accompanied by photographic or video proof of the issue (if applicable).
Please send your request to support@roomhubb.com.
Accepted Return Reasons
Defective or Damaged Products
We accept returns for items that:
- Are significantly different in size, color, or design than described.
- Have manufacturing defects.
- Were damaged during shipping.
Please contact us with photo or video evidence of the issue within 15 days of receiving your item. Any damages caused by misuse or mishandling are not eligible.
Customer Dissatisfaction
If you’re unhappy with your purchase for any reason, such as dissatisfaction with quality, feel, or performance, please email us explaining the issue, along with photos or unboxing videos. We’ll review your request and respond within 5 business days.
⚠️ To avoid dissatisfaction, please carefully review all product specifications (e.g., size, material, color) before placing an order.
Non-Returnable Items
Certain items are not eligible for return:
- Customized or personalized products
- Clearance or final-sale items
- Products with obvious signs of use (for hygiene or resale reasons)
- Used laptops with only cosmetic wear and tear as described in the product listing
Please check the product page to confirm if your item is eligible before submitting a request.
Return Process
To return a product, follow these steps:
- Step 1: Email us at support@roomhubb.com within 30 days (15 days for damaged/defective items) with your order ID and visual proof.
- Step 2: Our support team will respond within 5 business days with return approval and a prepaid Return Label.
- Step 3: Print the label and ship the item in its original packaging.
- Step 4: Once we receive and inspect the return, we’ll email you to confirm a refund or replacement, based on your preference.
✅ We cover all return shipping costs once the return is approved.
❌ Returns without prior approval or outside of the return window will not be accepted.
Refunds
- Refunds are processed within 15 business days after the returned item is received and approved.
- Funds will be returned to your original payment method (e.g., Stripe, credit/debit card).
- Please allow an additional 1-3 business days for your bank to reflect the refund.
Note: The original shipping charge of $6.99 (if any) is non-refundable.
Order Cancellation Policy
Customers may request to cancel an order by emailing us at support@roomhubb.com.
| Timeframe from payment | Refund Eligibility |
|---|---|
| Within 12 hours | 100% full refund |
| After 12 hours | Order cannot be canceled. Product will be shipped as scheduled. |
⚠️ No returns are accepted on canceled orders once production or shipping has begun.
Order Modifications
- Orders cannot be modified (e.g., size, color, design) after checkout.
- Shipping address may be changed within 24 hours of placing the order by emailing us.
After 24 hours, we cannot guarantee address changes due to dispatch processing.
Lost or Missing Orders
If your order hasn’t arrived:
- Track the order via your tracking number or order ID.
- Check your mailbox, front door, or with neighbors.
- If you still cannot locate the item, contact us.
If the package was lost or damaged due to the carrier’s fault, we will issue a full refund or replacement.
Contact Information
If you have any questions about returns or refunds, contact us via:
- Email: support@roomhubb.com
- Phone: +1 (315) 997-0795
- Address: 17224 South Figueroa, Gardena, CA 90248, United States